Privacy Policy

Your Privacy Matters to Us

The Republic of Liberia e-Visa Portal is committed to protecting your privacy and personal information. This policy explains what information we collect, how we use it, and your rights regarding your data. We handle your information with care and in accordance with applicable data protection laws.

Information We Collect

When you apply for an e-Visa, we collect the following types of information:

Personal Identification

• Full name (as it appears on your passport)
• Date of birth
• Nationality and country of birth
• Gender
• Passport number, issue date, and expiry date

Contact Information

• Email address
• Phone number (optional)

Travel Information

• Purpose of visit
• Planned arrival and departure dates
• Accommodation details in Liberia

Documents

• Passport photograph
• Supporting documents you upload

Technical Information

• IP address and browser type (for security purposes)
• Timestamps of your interactions with the portal

How We Use Your Information

We use the information you provide for the following purposes:

• Processing your visa application: Your personal and travel information is reviewed by immigration officials to determine visa eligibility
• Communication: We use your email to send application confirmations, status updates, and your approved e-Visa
• Verification: Your documents are reviewed to verify your identity and eligibility
• Legal compliance: We may use your information to comply with legal obligations or respond to lawful requests from authorities
• Service improvement: Anonymized data may be used to improve our services and understand application patterns
• Security: Technical information helps us protect against fraud and unauthorized access

Who We Share Information With

We take your privacy seriously and limit information sharing to what is necessary:

• Liberia Immigration Service: Your application is reviewed by immigration officials
• Payment processor: Limited information is shared with our payment partner to process your visa fee (we do not see or store your full card details)
• Government authorities: When required by law or to verify identity at ports of entry
• Service providers: Trusted partners who help operate this portal, bound by strict confidentiality agreements

We do not sell your personal information to third parties for marketing or any other purpose.

How We Protect Your Information

We implement appropriate security measures to protect your personal information:

• Encryption: All data transmitted to and from this portal is encrypted using industry-standard SSL/TLS technology
• Access controls: Only authorized personnel can access your application data
• Secure storage: Your documents and personal information are stored in secure, access-controlled systems
• Regular audits: We regularly review and update our security practices

While we take every reasonable precaution, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted online.

How Long We Keep Your Information

We retain your application data for the following periods:

• Approved applications: Retained for 5 years from visa expiry date for immigration records
• Denied applications: Retained for 2 years to process any appeals or re-applications
• Incomplete applications: Deleted after 90 days if not submitted
• Payment records: Retained as required by financial regulations (typically 7 years)

After these periods, your data is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request correction of inaccurate information (before application submission)
• Deletion: You can request deletion of incomplete applications
• Status inquiry: You can check your application status at any time through our Status Check page

Note that some rights may be limited where we have legal obligations to retain certain information for immigration or financial compliance purposes.

Cookies and Similar Technologies

We use essential cookies to:

• Keep you logged in during your application session
• Remember your progress in the application form
• Protect against security threats (CSRF protection)

We do not use tracking cookies for advertising purposes. The cookies we use are strictly necessary for the portal to function properly.

Applications for Children

Visa applications for children (under 18) must be submitted by a parent or legal guardian. When including children in a group application, the adult applicant takes responsibility for providing accurate information and consenting to data processing on behalf of the child.

Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

If you have questions about this privacy policy or how we handle your personal information, please visit our FAQ page for common questions. For specific privacy concerns, you may also contact the Liberia Immigration Service through official government channels.